Talk to a real person.
No chatbot maze and no outsourced queue. Every message is reviewed directly by the founder.
Reach us directly
hello [at] phasecontract [dot] com
Questions about product fit, account help, legal clarifications, or security concerns are all welcome. Share context and a reply address and you'll get a direct response.
Operator
Michael Delgado, sole proprietor, trading as PhaseContract
Launch scope: United States only, excluding California
Bug reports
Include the page URL, expected behavior, actual behavior, and screenshots. If the issue involves payments, include the job ID so we can investigate quickly with complete context.
Feature requests
Tell us the workflow you are trying to improve, the blocker today, and how often the issue happens. Real job examples help us prioritize roadmap work that has direct impact.
Security disclosures
Use responsible disclosure. Include reproduction steps, affected endpoints, and potential impact. We follow standard disclosure principles aligned with OWASP guidance and we prioritize reports that are clear and verifiable.
General questions
For onboarding, billing, or account guidance, share your current stage and desired outcome. That lets us provide practical next steps instead of generic replies. For platform status, you can also check payment processing status when card processing events are delayed.
We typically respond within a few hours during business hours, same day at most.
If your request is account-sensitive, include your workspace name and the best callback window. For urgent payment incidents, add the related job ID, timestamp, and the exact step that failed so we can reproduce and resolve the issue without back-and-forth.
You can also attach expected outcomes and business impact so we prioritize the highest-value fixes first.